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Shipping + Policies

Shipping & Handling

All US orders ship for just $3.00.
Packages < 16 oz ship via USPS First Class Mail
Packages > 16 oz ship via USPS Priority Mail

We also offer UPS as an option if you prefer. Rates are automatically calculated based on weight of package and location.

Current processing time: 10-14 days unless otherwise stated within the product pages and notifications. We are experiencing hire than usual sales volume. Any delays will be communicated by email and in our Facebook Group: Planners and Paper Love.

We take special care in packaging your items to avoid problems but once a package leaves our office in Irvine, California we are unable to control how it is handled by the carrier.


International Shipping

International Orders are automatically calculated at checkout by the carrier. All orders ship from Irvine, California, USA. International orders require extended shipping time, sometimes 6-8 week+ based on your location. Tracking information is not always available when a package crosses the US border, therefore once a package leaves the US we are unable to track or locate packages. Green & Lyme is not responsible for lost or stolen packages.

Please note all import duties, VAT/taxes, and other charges are not included in the item price or shipping costs. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

No Changes to Orders

In order to provide you with the best service possible we pull orders immediately. Once an order is placed no changes can be made to the order, billing details, or shipping so please double check everything before submitting. Please verify your shipping address is correct at checkout on our website AND through PayPal if you choose to checkout via their service. We are not responsible for orders shipped to addresses that were incorrectly submitted so please double check.

Returns

Due to the nature of our products, all orders are final. There are no refunds or exchanges.

Defective or Incorrect Items Received

If your order is incorrect or your product(s) arrive damaged please contact us at jessica@greenandlyme.com so we can do our best to resolve the issue. We will ask for photos and then we will create a shipping label at no cost to you. Returns for defective or wrongly sent items must be received within 30 days from the date the order was placed and be in the original packaging unused with no marks or writing on the pages. Replacement items will be sent or if the item(s) are no longer available store credit will be issued. Any requests made after 30 days will be denied.

Carefully Crafted

Each of our products are carefully crafted with special attention to detail. Our faux leather planners and journals have variations in the grain and stitching. This adds to their unique characteristic. Quality is very important to us so each product is individually inspected before it ships to our customers but the items may have minor imperfections that do not deter from the function of the product. Every effort has been made to ensure the accuracy of the information presented in our products. However, Green & Lyme is not liable for any errors, inconsistencies, or omissions.

Colors

Please keep in mind that monitors display colors differently. Every effort is made to display images as accurately as possible, but the colors on products you receive may vary slightly from the image you see on your screen.

Discounts

One discount/coupon code may be used per transaction. Discount codes are not valid on prior purchases and are not redeemable for cash.

Digital Library
Files downloaded in the Digital Library are high quality PDFs. They are NOT physical products and will not be shipped to you. The files will be available to download once you complete the checkout process. Green & Lyme digital files are free for personal and professional use. Please do not distribute, sell, or copy in any way. If you would like to share your free printable with friends, kindly send them to our website. G&L loves teachers! Teachers may use our printables in their classrooms. You do not need to ask for permission to do so, but we would LOVE to see photos of your printables in action!

We love creating printables for everyone and appreciate your understanding so we can continue to make these available to download.

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