Shipping + Policies
Current processing time:
Standard Orders: 10 business days (excluding holidays)
Skip the Line*: 1 business day
*This premium option can be selected at checkout.
Back-Ordered products are expected to ship by December 21, 2018. Back-Ordered products ship separately from other items in your cart. Skip the Line orders containing a backordered item will be shipped as soon as the item arrives, ahead of others who have ordered. Items on back-order show this information on the product pages, checkout page, and order receipt. For a complete list of items currently on Back-Order, please click here.
Mint Friday Sale:
Buy One Get One 50% off (any item of equal or lesser value)! This discount is automatically applied at checkout. No exclusions, while supplies last. Additional discounts are not valid during the sale. The sale begins on November 16 @ 9am pacific time and ends on November 17 @ 9pm pacific time. All sales are final. Once an order is placed there are no changes to orders including but not limited to: shipping/billing information changes, quantity changes, and refunds.
Domestic Orders (Within the US)
- G&L currently ships via UPS and USPS. Rates are automatically calculated at checkout and are based on weight.
- Current USPS Rates available upon checkout:
- Up to 10 ounces: $3.00 First Class Mail
- 10.1 - 15.9 ounces: $5.00 First Class Mail
- Up to 20 pounds: $8.00 Priority Mail
- Skip the Line (All Orders): $15.00 Priority Mail
International Orders (Outside of the US)
- Rates are automatically calculated based on weight and shipping location. We do not add additional charges to shipping and we're always looking for more efficient and cost effective shipping methods. Please reach out to us if you have suggestions for better shipping options to your country.
- International orders require extended shipping time, sometimes 6-9 weeks+ based on location. Tracking information is not always available when a package crosses the US border, therefore once a package leaves the US we are unable to track or locate packages. Green & Lyme is not responsible for lost or stolen packages.
- Please note all import duties, VAT/taxes, and other charges are not included in the item price or shipping costs. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.
USPS delivery dates are estimates only, they are not guaranteed. If you believe your package is lost, or if your tracking number shows that your package has been delivered but you haven't received it, please initiate a search by completing the Missing Mail Search Request at https://www.usps.com/help/missing-mail.htm. We also suggest you stop into your local post office since they often have more information on the whereabouts of your package.
No Changes to Orders
- In order to provide you with the best service possible we pull orders immediately. Once an order is placed no changes can be made to the order, billing details, or shipping.
- Please verify your shipping address is correct at checkout on our website AND through PayPal if you choose to checkout via their service. We are not responsible for orders shipped to addresses which were incorrectly submitted.
- Multiple open orders which ship to the same physical address may be combined into one shipment. Combined shipping is not guaranteed.
- All orders are final. There are no refunds or exchanges.
- Each of our products are carefully crafted with special attention to detail. Genuine and faux leather products have variations in the grain and stitching. This is a natural occurrence on handmade products and not a manufacturing defect. Paper clips, pens, and other products which include plated hardware can occasionally have minor irregularities. This adds to the unique characteristic of our products, but does not deter from the function of our products. Quality is very important to us and each product is individually hand inspected to ensure we deliver only the very best products available. Every effort has been made to ensure the accuracy of the information presented in our products. However, Green & Lyme is not liable for any errors, inconsistencies, or omissions.
- Please keep in mind that monitors display colors differently. Every effort is made to display images as accurately as possible, but the colors on products you receive may vary slightly from the image you see on your screen.
Discounts & Rewards
- One discount/coupon code may be used per transaction. Discount codes are not valid on prior purchases and are not redeemable for cash. Our rewards program is subject to change at any time. Rewards have no cash value and are not transferable. Manipulation of our rewards program will result in a permanent ban from purchasing from Green & Lyme.
- Ultimate Planner Sale runs April 13 @ 6am pacific thru April 15 @ 11:59pm pacific. All products are available while supplies last only. You must checkout using the coupon code in order to receive the discount. No changes may be made to orders that have been placed. Offer not valid on prior purchases. We reserve the right to refuse business to anyone for any reason.
Defective or Incorrect Items Received
- If your order is incorrect or your product(s) arrive damaged please contact us at email@example.com so we can do our best to resolve the issue. Returns for defective or wrongly sent items must be received within 30 days from the date the order was placed and be in the original packaging unused with no marks or writing on the pages. Replacement items will be sent or if the item(s) are no longer available store credit will be issued. Any requests made after 30 days will be denied.
- Files downloaded in the Digital Library are high quality PDFs. They are NOT physical products and will not be shipped to you. The files will be available to download once you complete the checkout process. Green & Lyme digital files are free for personal and professional use. Please do not distribute, sell, or copy in any way. If you would like to share your free printable with friends, kindly send them to our website. G&L loves teachers! Teachers may use our printables in their classrooms. You do not need to ask for permission to do so, but we would LOVE to see photos of your printables in action! We love creating printables for everyone and appreciate your understanding so we can continue to make these available to download.